Case Study: The Hazeley Academy

The Hazeley Academy Milton Keynes Upgrades to Openscape Business with Clarity Voice

The Hazeley Academy Upgrade

The Customer

Millennium Point Property LTD are the Landlords for the Millennium Point Estate. Millennium Point is an Iconic centre of excellence for innovation in Birmingham. Home to the Think Tank, Several University and College Tenants and independent stores such as 6/8 Kafe.

Conceived in 1995 as the largest landmark millennium project in England outside of the capital, Millennium Point opened on 29 September 2001 and was officially opened by Her Majesty Queen Elizabeth II on 2 July 2002.

Their Needs

The Hazeley Academy

The Hazeley Academy have been using an ageing Siemens Hipath 3000 telephone system and craved a new Unified Communication upgrade. As Hazeley have been very happy with their Siemens system, they wanted to investigate whether they could upgrade their existing phone system, utilizing their existing handsets and wiring. As Unify the new rebranded Siemens had an excellent upgrade option this was a natural choice.

They also needed a new Reporting and Call recording package to increase their customer service and security. Mathew Nott IT manager surveyed the market for a suitable Unify partner that could upgrade their existing infrastructure to the latest Unify Openscape Package and integrate a cost effective and feature rich recording and reporting package within their planned budget over their holiday period to cause minimal upheaval.

Mr Nott decided that Clarity Voice offered the best package, pricing, stability andd support package to work with The Hazeley Academy for the forseeable future and awarded Clarity Voice the contract.

The Solution

Clarity Voice were able to deliver the required Unify Openscape Business Upgrade, utilizing the existing handsets estate as required.

Clarity Voice recommended their trusted Call recording and reporting partner Oak Telecom to provide Hazeley Academy a new recording and reporting package.

The whole upgrade and deployment including full training was completed in less than 3 days. The Hazeley Academy now have the very latest award winning Unify Openscape Business System

offering them a extensive range of additional features which are now being used effectively campus wide, plus the comfort and added benefit of the Call recording and reporting package. Clarity Voice Support the whole package.

" Having used a Siemens telephone system for many years we studied the possibilities of upgrading that with the latest Unify Package. We have been very pleased with the upgrade and additional features and delighted with Clarity Voice managing the upgrade and supporting the package ongoing. "

Mr M Nott IT Manager